Frequently Asked Questions

Everything you need to know about our extraordinary chocolate.

How should I store my Montezuma's chocolate?

To keep your chocolate in peak condition, store it in a cool, dry place away from direct sunlight and strong odors. We recommend a temperature between 15°C and 18°C. Avoid refrigeration if possible, as it can cause sugar bloom.

Do you offer vegan and dairy-free options?

Yes! We have a wide range of vegan-friendly chocolates, including our famous 'Like No Udder' dairy-free milk chocolate alternative and our high-cocoa dark chocolate bars.

What are your shipping rates and delivery times?

We offer standard delivery (3-5 working days) and express delivery (1-2 working days). Shipping is free on all orders over £35 within the UK. During warmer months, we use insulated packaging to ensure your chocolate arrives in perfect condition.

Is your packaging recyclable?

Sustainability is at our heart. Almost all of our packaging is 100% recyclable, compostable, or biodegradable. We are committed to being 'Business Done Better' by reducing our environmental footprint.

Are your cocoa beans ethically sourced?

Absolutely. We operate under our 'Trading Fairly' policy, which goes beyond standard certification to ensure our farmers receive a fair price and work under safe, sustainable conditions.

What is your return policy for food items?

Due to the perishable nature of chocolate, we cannot accept returns if you change your mind. However, if your order arrives damaged or is incorrect, please contact our customer service team within 48 hours for a replacement or refund.