Returns & Exchanges

We want you to love every bite of our chocolate, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we offer replacements or refunds for quality issues reported within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email with your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  Attach clear photographs of the damaged product and the original packaging to help our quality control team investigate.

• 3.
  Review Process

  Our chocolate experts will review your request within 48 hours to determine the best resolution for your specific case.

• 4.
  Resolution Delivery

  Once approved, we will immediately dispatch a fresh replacement or issue a full refund to your original payment method.